SERVICE · HOW TO ORDER IT
ONBOARD CATERING: HOW TO ORDER IT SO IT ARRIVES PERFECT
A good meal on board doesn't just appear: it's ordered hours ahead, with a few clear details.
Catering on a jet can be coffee and fruit or a,three-course menu. Whether it arrives flawless or something's missing rarely comes down to the kitchen, it comes down to how and when it was ordered.
First, time. The caterer has to shop and prep, so 24 hours is the comfortable minimum; at a small airport or in peak season, order earlier. Second, precision: how many diners, what time relative to the flight, hot or cold, and (this one isn't negotiable) any allergy, always in writing.
Catering on a jet can be coffee and fruit or a,three-course menu. Whether it arrives flawless or something's missing rarely comes down to the kitchen, it comes down to how and when it was ordered.
First, time. The caterer has to shop and prep, so 24 hours is the comfortable minimum; at a small airport or in peak season, order earlier. Second, precision: how many diners, what time relative to the flight, hot or cold, and (this one isn't negotiable) any allergy, always in writing.
Two things tend to surprise those new to private travel:
Borders have opinions about your food.
Fresh fruit, vegetables, meat and dairy are often restricted on health grounds when entering another country, the US and Mexico among them. Sometimes the simplest option is to source at the destination.
Not everything is heated on board.
It depends on the aircraft's galley; on long flights it's decided in advance what's served ready and what's finished in the air.
Ordering it calmly is what separates a lukewarm, half-there tray from a service that simply shows up, complete and on time.
Frequently Asked Questions
How far in advance should I order catering?
Ideally 24 hours; at small airports or in peak season, more, because the local provider needs t source it.
Can I bring my own food on board?
Yes, but remember the health restrictions when crossing borders: some fresh and meat products can be confiscated.
Can special diets or allergies be accommodated?
Yes, if flagged in advance and in writing. An allergy must always be stated clearly.
Is everything served hot?
It depends on the aircraft's galley. On long flights it's planned what's heated on board and what's ready to serve.
What if the passengers change at the last minute?
It's adjusted subject to availability; that's why the number of diners and any change should be flagged as early as possible.
Ideally 24 hours; at small airports or in peak season, more, because the local provider needs t source it.
Can I bring my own food on board?
Yes, but remember the health restrictions when crossing borders: some fresh and meat products can be confiscated.
Can special diets or allergies be accommodated?
Yes, if flagged in advance and in writing. An allergy must always be stated clearly.
Is everything served hot?
It depends on the aircraft's galley. On long flights it's planned what's heated on board and what's ready to serve.
What if the passengers change at the last minute?
It's adjusted subject to availability; that's why the number of diners and any change should be flagged as early as possible.
